Payment & Refund Policy

At Cronla, we are committed to making your shopping experience smooth, secure, and worry-free. Our payment and refund policy is designed to ensure transparency and trust.

Available Payment Methods

• Credit/Debit Cards (Visa – MasterCard).
• Bank Transfers.
• Cash on Delivery (available in select areas only).
• Secure Online Payment Gateways.

Payment Security

All transactions are processed through encrypted and secure channels to protect your financial data. We never share your payment details with third parties.

Refund Policy

We always aim for your full satisfaction. Refunds are available in the following cases:

• Receiving a damaged or incorrect product.
• Order cancellation before shipping.
• Unjustified delays in shipping beyond the promised timeframe.

Refund Processing Time

Refund requests are processed within 5–10 business days from the approval date. The refunded amount will be sent to the original payment method used.

How to Request a Refund

You can contact us via our Contact Page or official email, including your order number and the reason for the refund request.

Note: Certain products and services may be non-refundable if opened, used, or due to health and safety reasons.